You are entitled to a refund of the product price within 45 days of receipt of your order. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return an item in the UK, please navigate to our returns portal.
Free UK Returns
- To initiate a UK return, please visit our returns portal here.
- Enter your order number* and email to start the returns request.
- Select your items, reason and click “Confirm.”
- You will receive an email with your prepaid collect+ QR code and information on where to return your item at their hundreds of drop off locations.
- Please allow up to 21 business days to process the return once it’s received. You will be notified via email once the refund has been issued.
- To initiate an International return** (anywhere outside of the UK), please navigate to our International returns portal.
- Enter your order number and email to start.
- Please follow the steps and await our returns approval.
If you need additional assistance with your return, please contact firstname.lastname@example.org
Refunds or Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If your arrived items are defective/damaged please follow the same returns process as above and you will be refunded.
If you want to exchange your item, please contact us directly through email of through direct message on Instagram. We will then be able to process your exchange (dependent of availability) on receipt of your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Sale items may be refunded. Outlet items may not be refunded as these are final clearance prices.
* Your order number can be found in your shipping confirmation. If you cannot access your shipping confirmation please contact us.
** We are not able to generate return labels for international shipments. International customers will be responsible for return shipments.
We are not responsible for any lost international returns. We recommend a shipping method with a proof of delivery or tracking number.